Last updated: 28 September 2026

This Privacy Policy explains how OUTAI TCG (“OUTAI TCG”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit outaitcg.com, create an account, place an order, contact us or otherwise use our services.

1. Who we are

OUTAI TCG operates this online trading card store. For privacy questions or requests, please use our Contact Us page. We will use the information you provide only to identify you and respond to your request.

2. Information we collect

  • Order and account information: name, billing and delivery address, email address, telephone number, account login details, order history and customer service communications.
  • Payment information: payment status, transaction reference and limited payment details supplied by our payment providers. We do not normally receive or store your complete card number.
  • Device and usage information: IP address, browser type, device identifiers, referring pages, pages viewed, approximate location and cookie or analytics data.
  • Information you choose to provide: reviews, messages, survey responses, product enquiries and any photos or files sent to customer support.

3. How we use your information

  • To process payment, confirm, pack, deliver and manage your order.
  • To create and maintain your account, wishlist and shopping preferences.
  • To provide customer service, handle returns, refunds, disputes and fraud checks.
  • To operate, secure, troubleshoot and improve our website and services.
  • To comply with tax, accounting, customs, consumer-protection and other legal obligations.
  • To send service messages about your account or order.
  • With your consent where required, to send marketing messages and measure their effectiveness.

Depending on where you live, our legal basis may be performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent. You may withdraw consent at any time without affecting earlier processing.

4. Cookies and similar technologies

We use essential cookies for functions such as the shopping basket, checkout, account login, security and remembering your choices. We may also use analytics, advertising and social-media technologies, subject to your choices and applicable law. You can manage cookies through your browser and, where displayed, our cookie controls. Blocking essential cookies may prevent parts of the store from working correctly.

5. When we share information

We do not sell your personal information. We may share the minimum information necessary with trusted providers that help us run the store, including website hosting, WooCommerce services, payment processors, fraud-prevention providers, couriers and fulfilment partners, email and customer-support providers, analytics providers and professional advisers. We may also disclose information where required by law, to protect rights and safety, or as part of a business sale or reorganisation.

6. International transfers

Our customers and service providers may be located in different countries. This means information may be processed outside your country. Where required, we use appropriate safeguards and require service providers to protect personal information in accordance with applicable law.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including to complete orders, provide support, keep legally required tax and accounting records, prevent fraud and resolve disputes. Retention periods vary according to the type of information and applicable law. We securely delete or anonymise information when it is no longer needed.

8. Your privacy rights

Subject to applicable law, you may have the right to access, correct, delete or restrict the use of your information; object to certain processing; receive a portable copy; withdraw consent; and complain to your local data-protection authority. You may also unsubscribe from marketing using the link in a marketing message. To exercise a right, contact us through the Contact Us page. We may need to verify your identity before completing a request.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information. However, no online service or transmission is completely secure. Keep your password confidential and contact us promptly if you believe your account has been compromised.

10. Children

Our store is not directed to children who are not old enough to enter into a purchase contract or consent to data processing under the law where they live. Purchases by minors must be made with the involvement of a parent or legal guardian. If you believe a child has provided personal information without appropriate permission, please contact us.

11. Third-party links

Our website may link to payment providers, couriers, social networks and other third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will appear on this page with a revised “Last updated” date.

13. Contact us

For privacy questions or requests, please contact OUTAI TCG through our Contact Us page.